Help / Support / Returns

You can reach us at the email address support@helpall0rder.com.

You can reach us by phone at  02764 261800  during the following times:

Monday - Friday from 8:30 a.m. to 3:30 p.m.

Please have your order number ready when contacting us!

You can simply return the items you do not wish to keep to us within the 14-day return period. 

Please include a copy of the invoice with your return so we can process it correctly. Please also indicate whether you would like a refund or an exchange for a different version of the item. Returns without a copy of the invoice will take up to two weeks to process. Please use this address for returns: 

McDart GmbH

 Returns Department

Olper Str. 34

57399 Kirchhundem 

As soon as we receive your return, we will immediately process the refund to the original payment method. Unfortunately, a credit to your customer account is not possible. 

Please note that you are responsible for the direct costs of returning the goods if the delivered goods match your order. Furthermore, we can only refund the full purchase price of returned items if they are in new condition or in a condition that does not extend beyond testing their characteristics and functionality. Testing the condition, characteristics, and functionality does not include playing with a dartboard or throwing darts. 

We reserve the right to deduct any costs that may arise from refusal to accept delivery from the refund. 

Magazines and individual items such as printed flights, personalized surrounds or darts with tip replacement or drilling service are excluded from the right of withdrawal. 

Since we work closely with Triple20 and returns are handled by the manufacturer, please do not return the shoes to us, but directly to this address:

Triple20 Bloch und Marx,

Jürgen Bloch,

Gutenbergstrasse 22,

66987 Thaleischweiler